Are your tools suitable for beginners or just professionals?
We stock a wide range of tools for all skill levels - from entry-level kits for learners to workshop-grade equipment for professional jewellers.
What if I don’t know which tool I need?
No problem! Send us a message - our team includes experienced makers who can help you choose the right tool for your project or skill level.
Where do you ship from?
We’re based in Australia, and all orders are shipped from our local studio or warehouse. No hidden international fees or long waits.
What postal service do you use?
We ship via Australia Post with tracking. You can choose between standard or express delivery at checkout.
Can I collect my order in person?
Yes. We offer local pickup from our studio in Marrickville, Sydney. Choose "Local Pickup" at checkout and we’ll notify you when it’s ready.
What should I do if my parcel arrives damaged or something is missing?
Contact us within 7 days with photos. We’ll investigate the issue asap and action an appropriate solution.
What happens if my parcel is lost or delayed?
If your AusPost tracking hasn't updated in a while, please contact us. We’ll follow it up for you and make sure you get your order.
Do you accept returns or exchanges?
Refund Policy can be found here. Please contact us with any questions via chat or at supplies@gaffa.com.au.
Do your tools come with a warranty?
Most tools come with a manufacturer’s warranty, typically 6 months. If a tool is faulty, we’ll help you claim a replacement or refund.
Can I get a tax invoice with my purchase?
Yes, all orders include a downloadable tax invoice - perfect for studios, workshops, and small businesses.